1
Refund Eligibility
Refunds are only processed for failed recharges and transactions where the service was not delivered as expected. All subscription purchases are final and non-refundable unless explicitly stated otherwise.
2
Refund Process
- Refunds for failed transactions are automatically credited to your wallet within 24-48 hours of confirmation.
- If a refund is not credited within the expected time, contact support with the transaction ID.
- Manual refund requests are reviewed on a case-by-case basis.
3
Subscription Cancellation
- You may cancel your subscription at any time via customer support.
- Cancellation takes effect at the end of the current billing cycle.
- No partial refunds are issued for unused subscription time.
- Upgrades are allowed mid-term; downgrades are not permitted.
4
Non-Refundable Items
- Subscription fees once the billing cycle has started.
- Transactions that were successfully processed by the operator.
- Account setup or activation fees, if applicable.
5
Dispute Resolution
If you believe a refund was incorrectly denied, email support@realrobo.in with your transaction details. We will review and respond within 48 working hours.
6
Contact
For all refund-related queries, reach us at support@realrobo.in. Include your registered mobile number and the relevant transaction or subscription ID for faster resolution.